FAQ

Are your products authentic?

Our skincare products are sourced directly from Korea through our trusted supplier. While there may be cheaper alternatives, Myko prioritizes your peace of mind by ensuring that all our products are authentic, manufactured in Korea, and directly exported to Malaysia.

What is the decanting process like?

Our decanting process involves the meticulous transfer of products using medically approved syringes and needles. We carefully extract the product and place it into cosmetic-grade Polypropylene plastic bottles, adhering to the highest standards of sanitation.

Refund Policy:

We value customer satisfaction. If any product falls short of your expectations, please contact us through any of our channels. We are open to discussions, and refunds may be provided upon a thorough investigation.

Order Processing and Delivery:

Please allow a minimum of 24 hours for order processing and package preparation. Delivery times vary based on location, ranging from as little as 2 days to a few weeks depending on the courier.

How much is the shipping fee, and how is it charged?

The shipping fee is contingent on your location and the charges imposed by the courier service. We provide detailed receipts to ensure transparency, demonstrating that the shipping fee directly covers courier services.

Our commitment is to deliver quality products with professionalism and transparency, and we are here to address any inquiries or concerns you may have.

For further inquiries, please contact us on Whatsapp or Instagram, Links are found on the bottom of the page. Thank you.

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